The following information pertains only to orders placed directly through us either online at www.chemjoe.com or by calling 1-800-442-6803 Chem Joe. For orders placed through an Authorized Dealer, consult with your local dealer for shipping and/or return policies specific to your location.

These policies do not protean to our Chem Pro accounts. Please check with you account representative for account disclosers and policies.

Orders shipped UPS Ground will be shipped within 48 business hours, subject to payment verification and product availability. Delivery time is 3-7 business days for orders shipped throughout the Continental United States. Business days do not include weekends (Saturday and Sunday) or Holidays. Please understand delays happen with our shipping companies that are out of our control. Storms, hurricanes’, accidents may cause delays. Rural areas may experience delays.

Expedited Shipping (2nd Day Air), Expedited Shipping (Next Day Air)
UPS will not ship these products via air. Our products CANNOT be shipped via air fright.

For large orders, shipping via freight allows us to package your entire order into one unit (wooden palette) rather than shipping multiple loose boxes, lowering the risk of damage or lost items during transit. Typical shipping times are comparable (or faster) to other means of shipping. Customers using freight service must be able to accept a palette (access to forklift). Call 1-800-442-6803 for more information regarding freight shipping.

All customers who receive damaged merchandise must notify us within 3 days of receipt. To report a damage, call 1-800-442-6803 and have your order information ready. We will then contact the shipper to initiate a damage claim. The shipper will return to the delivery location, inspect the damage, and return the merchandise to us. Replacement merchandise will be reshipped immediately upon report of damage, using the same service the as originally shipped. This process can take anywhere from 1-3 business days.

Before shipping your return or exchange, please call 1-800-442-6803 to get a Return Merchandise Authorization (RMA) number. Any merchandise returned without an RMA number will be refused at the time of delivery.

All returns must be made within 10 days after purchase date, in original sealed packaging and are subject to a 15% restocking fee. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number. Please use UPS Ground, tracking number and insure all merchandise, we cannot accept responsibility of any uninsured or lost packages. Place RMA# on top of box being returned.

All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number. Please use UPS Ground with tracking number and insure all merchandise, we cannot accept responsibility of any uninsured or lost packages. Place RMA# on top of box being returned.

Please allow 10-14 business days to receive new merchandise

We can ship your merchandise to a freight forwarder within the Continental USA if you desire. All shipping charges and fees will be the responsibility of the customer.

Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands customers: If you are ordering products UPS will not ship these products via air — you must use a freight forwarder (or other means) to transport these products to your location.